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Before you write
How long until I hear back?
Usually the same business day, always within one. A founder reads every message that lands here. Weekends and EU holidays may add a day.
Who actually reads these messages?
A founder. Not a ticket queue, not a chatbot, not an outsourced agent. For the first year of a customer relationship, a founder stays on every thread.
Already using Feed Panda and something is broken?
Email support@feed-panda.com and include the project name. Urgent issues get paged directly. The form on this page also works and routes to the same inbox.
Can we jump on a quick call instead?
Yes. Mention a call in your message and a preferred time window. A founder will send back a short list of slots, usually the same day.
What happens after I submit?
Your message lands in the founder inbox. You will get a confirmation email. A founder replies with either a straight answer, a few clarifying questions, or a calendar link if a call is the faster path.
Is my message private?
Yes. What you send is only used to reply to you and is covered by our privacy policy. No marketing automation, no newsletter signup.